At Y2K Craze, we are dedicated to delivering top-quality products and exceptional customer service. We want you to be completely happy with your purchase, so we offer a 30-day satisfaction guarantee. If you’re not satisfied for any reason, please contact us at contact@y2kcraze.com.

Our team is available 24/7 to ensure your satisfaction is our top priority. If you need assistance, we’re here to help.

Cancellation Policy
You have 24 hours after placing your order to request a cancellation, provided it hasn’t been dispatched yet. If the order has already shipped, please follow our returns policy.

Returns Policy
You have 15 days after you received your order to request a return. Items must be unworn, unused, with tags, and in original packaging, along with proof of purchase.

To initiate a return, please contact our customer support team with your main reason. You can include photos or a video if necessary. Please contact us before sending back your order.

Returns should be shipped via a trackable courier, and the tracking number provided to us by email. Once received, we will inspect the item and issue a refund via the original payment method. Please allow 5-10 business days for your refund to be fully processed.

Defective or wrong Product received
If you receive a defective or incorrect item, please send us photos or videos so that we can determine the problem. Once we have determined the issue, we’ll provide you a return label at no cost. In some cases, we may be able to send a replacement without requiring a return. You have 30 days from receipt to initiate a return for defective or wrong items.

Late or Missing Order
You’ll receive a tracking number once your order has been shipped. If your delivery exceeds expected times, please contact us at contact@y2kcraze.com and we will do our best to solve the issue. For orders that are delayed beyond 30 business days, we will send you a refund.

Size Change
If your item doesn’t fit, please do not hesitate to request a size exchange within 30 days of receipt. Contact us for instructions on returning the item, and we’ll send the correct size upon receiving your return.

Please note that we may update this Return & Refund Policy at any time. Customers are responsible for reviewing the latest version prior to purchase. By purchasing from Y2K Craze, you accept this policy.