FAQ

Shipping

Shipping & Tracking Information

Y2K Craze ships in the US and the rest of the world.

You can enjoy from our free shipping which includes a tracking number. If you want, you can opt for the secured shipping which protects against potential Damage, Loss or Theft. The premium shipping also gives you priority processing.

Orders are prepared and dispatched within 1 to 3 days. Once shipped, you'll receive an email with a tracking number, allowing you to follow your package via our order tracking page. Delivery time depends from the destination country but it typically takes between 5 to 10 days for the United States.

For more details, please refer to our Shipping Policy.

My order hasn’t arrived yet

If your order hasn’t arrived within the estimated delivery time, we recommend that you:

  • Check your order status using the tracking number sent via email.
  • Make sure that the delivery address is correct
  • Reach out your local delivery service to see if a delivery attempt was missed.

If you need further assistance, please don’t hesitate to contact us. We’re here to help!

My order arrived incomplete

If you ordered multiple items, they may have been shipped separately due to stock availability, warehouse location and being sourced from various suppliers. Rest assured, the remaining items in your order will arrive soon.

Exchanges, Returns & Refunds

Our Policy on Returns

If you’re not satisfied with your purchase, you can request a return within 15 days of receiving it.

To be eligible, items must be unworn, unused, with tags, and in original packaging, along with proof of purchase.

To start the return process, please email us at contact@y2kcraze.com with your reason. we’ll send you a free return label shortly after.

Please note that returns sent without prior contact to our customer service will not be eligible for a refund.

For further details, see our Return & Refund Policy.

Request an item exchange

Y2K Craze offers exchanges for products that are unused and undamaged, within 15 days of purchase and under specific conditions. If you would like to make an exchange, please contact us.

For more information, you can check out our Return & Refund Policy.

Request a refund

For security reasons, refunds can only be issued to the original payment method/card used for the purchase. We will do our best to process the refunds as quickly as possible.

Please note that processing times may vary depending on your banking institution and can take up to 14 days from the date we receive your return.